Interaction design is one of the most neglected subjects within the field of software engineering – and yet is the crucial piece that can make or break a consumer software product. Interaction design is a process of researching users, their needs, their likes and dislikes, their work patterns, their business needs, their goals, profiling all of this, to build software that is cognitively friction-free. Without interaction design, software usually feels raw and clunky – with users having to adapt to the way it works. Software should be soft – it should be malleable enough to adapt to its users. Interaction design provides a way to fulfill that requirement.

Alan Cooper does a remarkable job in explaining this – and this book is a great prologue to his somewhat more prescriptive About Face. Check this book out, I’m hoping that if enough software people read it, software will stop being so darn frustrating.